STUDIO REPOSITORY & DOCUMENTATION
PLATFORM DIRECTIONS & CONFIGURATION
What is the ‘Studio Proof’ sign-off, and how does it guarantee accuracy?
We have completely eliminated the guesswork from custom apparel manufacturing. Instead of forcing you to navigate complex sizing grids, our 3D customiser provides maximum outer boundary frames (X and Y coordinates) for each decoration zone. You simply position your asset within that recommended outer frame. Once submitted, our team conducts a human-led fabric audit. We analyze the geometry of your specific logo—whether it is a square emblem, a tall badge, or a single text line—and calculate the perfect visual proportion against the garment grain. A high-fidelity digital ‘Studio Proof’ is then generated for your absolute sign-off before production begins, ensuring a 100% accuracy guarantee.
What file format provides the highest resolution 8K decoration?
To achieve razor-sharp print clarity and absolute stitch definition from our automated machinery, vector file formats with transparent backgrounds—such as AI, EPS, or SVG—provide the highest fidelity translation. For creators utilizing raster imagery or designing assets externally inside Canva, you must ensure your file is exported as a high-resolution PNG with a transparent background selected. This ensures our server matrix reads only your raw design coordinates natively, completely eliminating any trapped background boxes or fabric outline bleeding during production.
Can I mix and match entirely different garment styles to unlock the volume discount?
Yes. This is the core functionality of our custom Mix & Match Accelerator engine. You are never locked into ordering a single style, colorway, or sizing category to scale your rewards. You can combine 1 Matrix Hoodie, 1 Technical Polo, and 1 System Tee inside a single cart workspace. The platform dynamically handles the structural volume math, triggering your bulk loyalty tier discounts automatically right inside the checkout funnel.
LOGISTICS, WARRANTIES & INTAKE
Why do you enforce a strict 3-unit minimum baseline?
To protect our automated workflow precision and maintain our human-led fabric auditing standards, we do not print single-unit novelty retail orders. Our low 3-unit boutique intake minimum is engineered specifically for premium fashion labels, corporate tech startups, and design teams who require professional-grade collection curation with zero hidden setup fees or screen charges.
What happens if my custom apparel arrives with a defect?
Every batch is backed by our strict 100% Studio Certainty Guarantee. Because your garments are customized using an automated 8K pipeline based on your unique vector uploads, we do not accept returns or cancellations for changes of mind once a digital Studio Proof has received your manual sign-off. However, in the highly unlikely event that your physical garments arrive with structural fabric defects, manufacturing faults, or decoration errors that deviate from your approved layout proof, we will issue an immediate, priority collection reprint or full platform credit. Please notify our studio team within 7 days of delivery with photographic batch evidence.
Can I secure a production calendar slot before my graphics are finalized?
Yes. High-volume independent labels and corporate procurement managers frequently utilize our placeholder canvas track to lock down their production schedule windows during busy collection drop seasons. You can clear the checkout with a baseline configuration framework and lock your slot on the calendar. Our team will hold your fabrication queue open while your internal design team finalizes your vector assets.
